Shipping policy
SHIPPING POLICY
NOCTRL, we aim to process and ship orders as efficiently as possible while maintaining the quality and care expected from a limited streetwear brand.
⸻
ORDER PROCESSING
• Orders are processed within 1–3 working days
• During drop launches or high-demand periods, processing times may extend slightly
• Orders are not shipped on weekends or UK public holidays
Once your order has been dispatched, you will receive a confirmation email with tracking details.
⸻
UK SHIPPING
• Standard UK Shipping: 2–5 working days after dispatch
• Tracking is provided on all UK orders
Shipping costs are calculated at checkout.
⸻
INTERNATIONAL SHIPPING
• International shipping is available to selected countries
• Delivery times vary depending on destination
• Customers are responsible for any customs duties, taxes, or import charges imposed by their country
NOCTRL is not responsible for delays caused by customs clearance.
⸻
TRACKING
All orders are shipped with tracking.
Once dispatched, tracking details will be sent to the email address provided at checkout.
Please allow up to 24 hours for tracking updates to become active.
⸻
LOST OR DELAYED PARCELS
If your order appears delayed or lost in transit, please contact us at:
noctrluk@gmail.com
We will investigate with the courier and keep you updated throughout the process.
⸻
INCORRECT ADDRESS
Please ensure all shipping details are correct at checkout.
NOCTRL cannot be held responsible for orders delivered to an incorrect address provided by the customer. If a parcel is returned to us, additional shipping fees may apply to resend the order.
⸻
LIMITED DROPS
Please note:
• All drops are limited release
• Items may sell out quickly
• Once dispatched, orders cannot be amended or cancelled
⸻
CONTACT
For any shipping-related questions, contact us at:
noctrluk@gmail.com